Thank you for shopping at LAZA!
We strive to provide you with high-quality products and exceptional customer service. Please read our refund and return policy carefully before making any purchases.
By placing an order on our website, you agree to completly with the privacy policy outlined below.
1. Refund Policy:
We do not offer refunds for change of mind or if you have made an incorrect selection. We encourage you to review your order carefully before completing the purchase.
2. Return Policy:
We accept returns only in the case of a product default. If you receive a defective or damaged item, please follow the steps below to initiate a return:
a. Contact our customer support team within seven (7) days of receiving the product.
b. Provide a detailed explanation of the issue, along with supporting evidence such as photographs, if applicable.
c. Our customer support team will review your request and provide you with further instructions regarding the return process.
3. Eligibility for Return:
To be eligible for a return, the following conditions must be met:
a. The item must be in its original condition, unworn, unwashed, and with all tags and labels attached.
b. You must provide proof of purchase, such as an order confirmation email or receipt.
c. The defect or damage must not be a result of improper use, mishandling, or normal wear and tear.
4. Return Process:
Once your return request is approved, we will provide you with a return authorization code and instructions on how to proceed. Please ensure that you carefully package the item to prevent any further damage during transit. You will be responsible for the return shipping costs.
5. Refund or Exchange:
After we receive the returned item and verify its eligibility for a refund, we will process your refund via the original payment method used during the purchase. Alternatively, if you prefer an exchange, we will arrange for a replacement item to be sent to you.
6. Non-Returnable Items:
The following items are non-returnable:
a. Products that have been customized, altered, or modified according to your specifications.
b. Undergarments, swimwear, and intimate apparel for hygiene reasons.
7. Shipping Costs:
Shipping costs are non-refundable, except in cases where the return is due to a product default. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
- Changes to the Policy: LAZA reserves the right to modify or update this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
- If you have any further questions or need assistance, please feel free to contact our customer support team. We are here to help!
